Responsible Gaming Policy

1. Our Commitment

almyrostwilight is dedicated to providing safe, responsible entertainment. While our platform uses virtual currency only and does not involve real money gambling, we recognize the importance of promoting healthy gaming habits and supporting player wellbeing.

This Responsible Gaming Policy outlines:

• Our commitments to player safety
• Tools and resources available to users
• Warning signs of problematic gaming behavior
• Professional support resources
• Our compliance with New Zealand regulations

2. Platform Commitments

2.1 Age Verification

We strictly enforce 18+ age restrictions:

• All users must confirm they are 18 or older
• Age verification checks are performed during registration
• Accounts found to be under 18 are immediately terminated
• We may request additional age verification documentation

2.2 Transparency

We are transparent about our platform:

• Clear disclosure that this is entertainment only, not real money gambling
• Prominent disclaimers that virtual currency has no monetary value
• Visible warnings that you cannot win real money or prizes
• Accessible Terms and Conditions explaining platform mechanics

2.3 Educational Resources

We provide information about:

• What social casino gaming is and how it differs from gambling
• Responsible gaming practices and time management
• Warning signs of problematic gaming behavior
• Available support organizations and helplines

2.4 Support Access

We make support resources easily accessible:

• Gambling Helpline NZ contact information on every page
• Direct links to support organizations in footer
• Dedicated Responsible Gaming section on website
• Easy-to-find help resources within the platform

3. Player Tools and Controls

3.1 Time Management Tools

• Session Reminders: Notifications to track play time
• Activity Tracking: View your gaming history and patterns
• Break Reminders: Prompts to take regular breaks

3.2 Self-Exclusion Options

Users can request temporary or permanent account suspension:

• Temporary Exclusion: 24 hours, 7 days, 30 days, or custom period
• Permanent Exclusion: Irreversible account closure
• How to Request: Contact support@almyrostwilight.com with subject "Self-Exclusion Request"

Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.

3.3 Account Limits

• Set daily or weekly time limits for gaming sessions
• Receive notifications when approaching limits
• Automatic logout when limits are reached

3.4 Privacy Controls

• Control who can see your profile and activity
• Manage communication preferences
• Opt out of promotional messages

4. Vulnerable Player Protection

4.1 At-Risk Individuals

The following groups may be more vulnerable and should exercise extra caution:

• Individuals with a history of gambling addiction
• People with substance abuse issues
• Those experiencing mental health challenges
• Individuals under financial stress

Important: If you have a gambling addiction history, even social casino gaming may trigger problematic behaviors. Please consult a professional before using this platform.

4.2 Family and Friends

If you're concerned about a loved one's gaming habits:

• Approach the conversation with empathy and support
• Suggest they use self-exclusion tools
• Encourage them to contact support organizations
• Contact us if you need assistance: support@almyrostwilight.com

Support for families:

• Family Services: 0800 211 211
• Relationship Services: 0800 735 283

5. Warning Signs of Problematic Gaming

Be aware of these warning signs that gaming may be becoming problematic:

5.1 Time and Priority Issues

• Gaming interfering with work, school, or family responsibilities
• Spending excessive time on the platform
• Neglecting personal hygiene, meals, or sleep to game
• Canceling social plans to play games

5.2 Emotional and Mental Signs

• Feeling anxious, irritable, or restless when not gaming
• Gaming to escape stress, anxiety, or depression
• Lying to family or friends about time spent gaming
• Feeling guilty or ashamed about gaming habits

5.3 Behavioral Patterns

• Thinking about gaming constantly when not playing
• Needing to play more frequently or for longer periods
• Unsuccessful attempts to cut back or stop
• Using social casino games as "practice" for real money gambling

If you recognize these signs in yourself or others, please seek help immediately.

6. Professional Support Organizations

Free, confidential support is available 24/7 in New Zealand:

Help is available. Recovery is possible. You don't have to face this alone.

7. Education and Awareness

7.1 Understanding Social Casino Gaming

We educate users about:

• What social casino gaming is and how it works
• The difference between social casino and real money gambling
• Why virtual currency has no monetary value
• The entertainment-only nature of our platform

7.2 Promoting Healthy Habits

We encourage players to:

• Set time limits and stick to them
• Take regular breaks during gaming sessions
• Balance gaming with other activities and responsibilities
• Recognize when gaming stops being fun

7.3 Ongoing Communication

• Regular responsible gaming reminders within the platform
• Educational content about healthy gaming practices
• Updates on available support resources

8. Compliance and Regulation

almyrostwilight operates in full compliance with:

• New Zealand Gambling Act 2003: As a social casino entertainment platform with no real money gambling
• Responsible Gaming Standards: International best practices for player protection
• Age Verification Requirements: Strict 18+ enforcement

We regularly review and update our responsible gaming practices to align with evolving standards and regulations.

9. Contact Us About Responsible Gaming

For responsible gaming support, questions, or concerns:

Email: support@almyrostwilight.com
Subject Line: "Responsible Gaming Inquiry"

For self-exclusion requests:

Email: support@almyrostwilight.com
Subject Line: "Self-Exclusion Request"
Include: Username, preferred exclusion period, reason (optional)

We respond to responsible gaming inquiries within 24 hours.